In these days of super efficiency, support workers who can mend computers and networks, along with giving regular solutions to users, are vital in every part of industry. As we get to grips with the multifaceted levels of technological advances, growing numbers of IT professionals are needed to run the smooth operation of functions we rely on.
One thing you must always insist on is proper direct-access 24x7 support via dedicated instructors and mentors. Far too often we see trainers who only provide support to you inside of office hours (typically 9am-6pm) and sometimes a little earlier or later (but not weekends usually).
some companies only provide email support (slow), and telephone support is usually to a call-centre that will chat nicely with you for 5 minutes to ask what the issue is and then simply send an email to an instructor - who will attempt to call you within 24-48 hrs, when it's convenient to them. This is all next to useless if you're lost and confused and only have certain times available in which to do your studies.
Be on the lookout for study programmes that have multiple support offices active in different time-zones. Each one should be integrated to provide a single interface and also round-the-clock access, when you need it, with no fuss.
Never make do with less than you need and deserve. Direct-access round-the-clock support is the only way to go with computer-based training. Maybe burning the midnight-oil is not your thing; but for most of us, we're at work while the support is live.
It's likely that you've always enjoyed practical work - the 'hands-on' individual. Usually, the world of book-reading and classrooms is something you'll make yourself do if you have to, but it's not ideal. Check out video-based multimedia instruction if learning from books is not your thing.
Our ability to remember is increased with an involvement of all our senses - educational experts have expounded on this for decades now.
Interactive full motion video with demonstrations and practice sessions will turn you off book-based study for ever more. And they're far more fun.
Every company that you look at must be able to demonstrate some simple examples of their training materials. Expect video tutorials, instructor led classes and many interactive sections.
Many companies provide training that is purely available online; and although this is okay the majority of the time, think what will happen if your access to the internet is broken or you get a slow connection speed. It is usually safer to have DVD or CD discs that don't suffer from these broadband issues.
A capable and professional advisor (as opposed to a salesman) will ask questions and seek to comprehend your current level of ability and experience. There is no other way of understanding your study start-point.
Don't forget, if in the past you've acquired any previous certification, then you will often be able to pick-up at a different starting-point to someone new to the industry.
Consider starting with some basic Microsoft package and Windows skills first. Beginning there can make the learning curve a much more gentle.
Every program under consideration really needs to work up to a properly recognised qualification at the finale - definitely not some 'in-house' plaque for your wall.
Only properly recognised accreditation from the likes of Microsoft, Adobe, CompTIA and Cisco will be useful to a future employer. - 29852
One thing you must always insist on is proper direct-access 24x7 support via dedicated instructors and mentors. Far too often we see trainers who only provide support to you inside of office hours (typically 9am-6pm) and sometimes a little earlier or later (but not weekends usually).
some companies only provide email support (slow), and telephone support is usually to a call-centre that will chat nicely with you for 5 minutes to ask what the issue is and then simply send an email to an instructor - who will attempt to call you within 24-48 hrs, when it's convenient to them. This is all next to useless if you're lost and confused and only have certain times available in which to do your studies.
Be on the lookout for study programmes that have multiple support offices active in different time-zones. Each one should be integrated to provide a single interface and also round-the-clock access, when you need it, with no fuss.
Never make do with less than you need and deserve. Direct-access round-the-clock support is the only way to go with computer-based training. Maybe burning the midnight-oil is not your thing; but for most of us, we're at work while the support is live.
It's likely that you've always enjoyed practical work - the 'hands-on' individual. Usually, the world of book-reading and classrooms is something you'll make yourself do if you have to, but it's not ideal. Check out video-based multimedia instruction if learning from books is not your thing.
Our ability to remember is increased with an involvement of all our senses - educational experts have expounded on this for decades now.
Interactive full motion video with demonstrations and practice sessions will turn you off book-based study for ever more. And they're far more fun.
Every company that you look at must be able to demonstrate some simple examples of their training materials. Expect video tutorials, instructor led classes and many interactive sections.
Many companies provide training that is purely available online; and although this is okay the majority of the time, think what will happen if your access to the internet is broken or you get a slow connection speed. It is usually safer to have DVD or CD discs that don't suffer from these broadband issues.
A capable and professional advisor (as opposed to a salesman) will ask questions and seek to comprehend your current level of ability and experience. There is no other way of understanding your study start-point.
Don't forget, if in the past you've acquired any previous certification, then you will often be able to pick-up at a different starting-point to someone new to the industry.
Consider starting with some basic Microsoft package and Windows skills first. Beginning there can make the learning curve a much more gentle.
Every program under consideration really needs to work up to a properly recognised qualification at the finale - definitely not some 'in-house' plaque for your wall.
Only properly recognised accreditation from the likes of Microsoft, Adobe, CompTIA and Cisco will be useful to a future employer. - 29852
About the Author:
(C) Jason Kendall. Try LearningLolly.com for excellent career tips. Comptia Certification Course or Networking Certification.
